Frequently Asked Questions

Frequently Asked Questions
Answers to FAQs For Online Registration Customers Why did NYSC move to online registration? Why should I register online? How do I register online? How do I pay for online registration? What is the convenience fee? What is my account? Who controls my account? What about security of all my information? Who has access to my personal information? What is Active Net? Where do I go if I am in need of financial assistance for registration fee? Q: Why did NYSC move to online registration? A: This system allows parents the ease of entering their information and registering for programs from home. It will make future registrations easier as well. Once your family information is in the system, it will stay with you forever. It also allows us a simpler more streamlined way to collect information for our players, all in one system. Back to Top Q: Why should I register online? A: The advantage to online registration is that you can simply register for any program from the ease of being at home. Online registration also ensure you registration is accepted promptly. As soon as you are completed entering your information and activity registration, you are right on the list. Saves you another trip. By being able to register at home, saves everyone, one more trip on your busy lives. Back to Top Q: How do I register online? A: Simply click on the link to registration on the home page. If you do not have an account, go to create account and then simply follow the instructions. Once you have set up your account, you may register for which ever program you wish. Back to Top Q: How do I pay for online registration? A: There are two ways to use online registration. Once you have created your account with you and your families information, simply go to the activity you wish to register for and register. It will prompt you to pay. This online payment is through either Visa or Mastercard. Once you have registered, it will show you a breakdown of the charges along with a convenience charge for registering online. You may also pay with cheque or cash. Simply register your family online, then come to the soccer office or any one of our scheduled off site registration days and register there. *You can not register for an activity online with cheque or cash, you must come to one of our registration dates or the soccer office* *You must register your family online (Parent and any players) prior to coming to register* Back to Top Q: What is the convenience fee? A: The company (Active Communities) charges us this fee for the set up of the program, 24 hour 7 day a week technical support, training and all to take care of all merchant accounts, and banking information. Back to Top Q: What is my account? A: Your account is where you enter your families information. You enter the parents and players information. Once this information is entered, you will never have to enter it again. So long as you play soccer or are a member of NYSC this information will be in the system. Making your registration year after year much simpler. Back to Top Q: Who controls my account? A: You are the owner of your account. If you have a change or address, phone #, email address etc. you simply log on with "Your" specific login name and password that you create and you can change the information. If you forget your login or password, simply call our administration person and we can help you retrieve the information Back to Top Q: What about security of all my information? A: The benefits of Active is the system is as secure as your online banking. You own your account and the information in it. Your information is stored in a secure site. Active conforms to all Canada Security Online Policies, which can be reviewed under the Privacy Policy. Back to Top Q: Who has access to my personal information? A: Only yourself and the system administrator have access. You control your account and the information in it. The administrator would only access your account if you had to call and retrieve information, such as a forgotten password or login ID. There is a security process to complete before this information is give or retrieved. Back to Top Q: What is Active Net? A: Active technology enables community service organizations to operate more efficiently. Community organizations are now offering real-time customer service via the Internet, kiosk, automated telephone or in person. Community organizations using Active technology are more accountable to their community, their employees and their board or council. They experience efficiency savings in the areas of service delivery, operations and business planning. These savings enable them to run lean with fewer resources and still improve the service they offer to the members of their community. Active customers can choose from a range of deployment options, from hosted, to desktop to a hybrid of hosted/desktop solutions, depending on their organization's specific needs. Active technology offers you: Long-term stability Worry-free technical support Lifetime value Quality software Implementation success View all the site's resources and services today at www.Active.com. Back to Top Q: Where do I go if I am in need of financial assistance for registration fee? A: If you are looking for financial assistance, please contact our registrar at the soccer office 729-9400 or through email at registrar@nanaimosoccer.ca. All information is completely confidential. Back to Top
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Answers to FAQs For Online Registration Customers

Q: Why did NYSC move to online registration?: A: This system allows parents the ease of entering their information and registering for programs from home. It will make future registrations easier as well. Once your family information is in the system, it will stay with you forever.
It also allows us a simpler more streamlined way to collect information for our players, all in one system.
Q: Why should I register online?: A: The advantage to online registration is that you can simply register for any program from the ease of being at home.
Online registration also ensure you registration is accepted promptly. As soon as you are completed entering your information and activity registration, you are right on the list.
Saves you another trip. By being able to register at home, saves everyone, one more trip on your busy lives.
Q: How do I register online?: A: Simply click on the link to registration on the home page. If you do not have an account, go to create account and then simply follow the instructions. Once you have set up your account, you may register for which ever program you wish.
Q: How do I pay for online registration?: A: There are two ways to use online registration.

Once you have created your account with you and your families information, simply go to the activity you wish to register for and register. It will prompt you to pay. This online payment is through either Visa or Mastercard.
Once you have registered, it will show you a breakdown of the charges along with a convenience charge for registering online.

You may also pay with cheque or cash. Simply register your family online, then come to the soccer office or any one of our scheduled off site registration days and register there.

***You can not register for an activity online with cheque or cash, you must come to one of our registration dates or the soccer office***

***You must register your family online (Parent and any players) prior to coming to register***
Q: What is the convenience fee?: A: The company (Active Communities) charges us this fee for the set up of the program, 24 hour 7 day a week technical support, training and all to take care of all merchant accounts, and banking information.
Q: What is my account?: A: Your account is where you enter your families information. You enter the parents and players information. Once this information is entered, you will never have to enter it again. So long as you play soccer or are a member of NYSC this information will be in the system.

Making your registration year after year much simpler.
Q: Who controls my account?: A: You are the owner of your account. If you have a change or address, phone #, email address etc. you simply log on with "Your" specific login name and password that you create and you can change the information.

If you forget your login or password, simply call our administration person and we can help you retrieve the information
Q: What about security of all my information?: A: The benefits of Active is the system is as secure as your online banking. You own your account and the information in it.
Your information is stored in a secure site. Active conforms to all Canada Security Online Policies, which can be reviewed under the Privacy Policy.
Q: Who has access to my personal information?: A: Only yourself and the system administrator have access.
You control your account and the information in it. The administrator would only access your account if you had to call and retrieve information, such as a forgotten password or login ID. There is a security process to complete before this information is give or retrieved.
Q: What is Active Net?: A: Active technology enables community service organizations to operate more efficiently. Community organizations are now offering real-time customer service via the Internet, kiosk, automated telephone or in person.

Community organizations using Active technology are more accountable to their community, their employees and their board or council. They experience efficiency savings in the areas of service delivery, operations and business planning. These savings enable them to run lean with fewer resources and still improve the service they offer to the members of their community.

Active customers can choose from a range of deployment options, from hosted, to desktop to a hybrid of hosted/desktop solutions, depending on their organization's specific needs.

Active technology offers you:

Long-term stability
Worry-free technical support
Lifetime value
Quality software
Implementation success

View all the site's resources and services today at www.Active.com.
Q: Where do I go if I am in need of financial assistance for registration fee?: A: If you are looking for financial assistance, please contact our registrar at the soccer office 729-9400 or through email at registrar@nanaimosoccer.ca.
All information is completely confidential.